Frequently Asked Questions
How are payments for my travel bookings handled?
Detailed Proposal: After our initial consultation and planning phase, we provide you with a detailed travel proposal, including a comprehensive breakdown of costs for all components of your trip (flights, accommodations, activities, etc.).
Payment Schedule: We outline a clear payment schedule based on your travel arrangements. This may include deposits, installment payments, and final payments, ensuring you understand when and how much you need to pay at each stage.
Secure Payment Methods: We offer various secure payment options to accommodate your preferences. These typically include credit/debit card payments, bank transfers, and online payment gateways that ensure your financial information is protected.
Third-Party Payments: For bookings made through third-party providers (such as airlines, hotels, or tour operators), we facilitate payments directly to these vendors. This ensures transparency and allows you to receive direct confirmations from service providers.
Invoices and Receipts: After each payment, you receive a detailed invoice and receipt for your records. These documents provide a clear summary of what has been paid and what remains outstanding.
Balance and Adjustments: Any changes or adjustments to your itinerary (such as upgrades, cancellations, or additional services) are promptly communicated to you, along with any associated costs or refunds. We ensure that your payment records are updated accordingly.
Final Confirmation: Once all payments are completed, we provide you with final confirmation of your travel arrangements, including all necessary vouchers, tickets, and contact details for your trip.
What if I need to cancel my trip?
If you need to cancel your trip, Travels x Brenda is here to support you through the process and ensure you understand the implications and options available. Here’s how we handle trip cancellations:
Cancellation Policy Review: At the start of our engagement, we provide you with detailed information about the cancellation policies of all booked services (flights, accommodations, tours, etc.). These policies vary by provider and booking type, and we ensure you are aware of any potential fees or non-refundable components.
Immediate Assistance: If you need to cancel your trip, contact us as soon as possible. We will act swiftly to communicate with all service providers to initiate the cancellation process and attempt to minimize any penalties or fees.
Assessment of Refunds: We will assess the cancellation terms for each component of your trip to determine the amount of any refundable portion. This includes working with airlines, hotels, and other vendors to secure any eligible refunds or credits.
Cancellation Fees: We will inform you of any cancellation fees or non-refundable amounts based on the policies of the service providers. Our goal is to provide clarity on any financial implications of the cancellation.
Travel Insurance: If you have travel insurance, we will guide you through the process of filing a claim for trip cancellation coverage. Travel insurance can often cover non-refundable expenses due to covered reasons, such as illness or unforeseen events.
Documentation: We provide you with all necessary documentation for your records, including cancellation confirmations, refund details, and any correspondence with service providers.
Future Travel Credits: In some cases, service providers may offer future travel credits instead of refunds. We will assist you in understanding the terms and conditions of these credits and how to use them for future travel plans.
Rescheduling Assistance: If you wish to reschedule your trip instead of canceling it outright, we will work with you to find suitable alternatives and make the necessary adjustments to your itinerary.
Ongoing Support: Throughout the cancellation process, our team is available to answer your questions and provide guidance. We are committed to ensuring you receive the best possible outcome given the circumstances.
By handling trip cancellations with efficiency and transparency, Travels x Brenda aims to alleviate the stress and uncertainty that can arise from changing travel plans. Our goal is to provide you with clear information and support every step of the way.
What if I need to make changes to my itinerary?
If you need to make changes to your booking we need 3 days notice, if cancellation happens under 24 hours, you will incure a $250 change fee.
Customer Support: Throughout the entire process, our team is available to answer any questions, address concerns, and provide assistance to ensure a smooth and worry-free experience
Refund Policy:
We understand that circumstances may arise where a refund is necessary. Here's how our refund policy works:
​
1. Eligibility: Refunds are subject to the terms and conditions of your purchase. Please refer to your booking confirmation or contract for specific details on eligibility.
2. Request Process: To request a refund, you must contact the airline, credit card/debit card issuer, or bank directly. We do not handle refund transactions or hold any funds related to your purchase.
3. Communication Responsibility: It is the customer's responsibility to follow up and communicate with the relevant parties regarding any refunds owed or pending holds by intermediary companies. We recommend keeping records of all communication and transaction details for reference.
4. Processing Time: The processing time for refunds varies depending on the policies of the involved entities. We do not guarantee a specific timeline for refund processing.
5. Refund Amount: The amount refunded is determined by the terms and conditions of your purchase, including any applicable fees or deductions.
6. Contact Information: For assistance or inquiries regarding refunds, please contact the airline, credit card/debit card issuer, or bank using the contact information provided on your booking confirmation or account statements.